Job Title: Grand Pacific Exchange Manager

Are you passionate about travel? Are you interested in working with for dynamic company? At ResorTime.com and Grand Pacific Exchange (GPX) we are focused on sending our owners on vacation and creating relationships for life. We're passionate, we're fun, we're analytical, and we're growing. Our goal is create memorable vacations. GPX is in a growth stage. We must become the best at providing exchange services. To accomplish that we need to dive deep into our Customer Relationship Strategy and make the Customer Experience the best! That's where you come in!

As the Grand Pacific Exchange Manager your primary role will be to grow the business. You will collaborate on the business strategy as well as play a key role in developing the sales and marketing plan. You will interact with senior executives within ResorTime.com and Grand Pacific Resorts while maximizing performance of the GPX Vacation Counselors to deliver a superior experience for Grand Pacific Resort owners.

The Grand Pacific Exchange Manager will be measured on daily operational key performance indicators (KPI), customer satisfaction, service KPI's program execution and operational efficiencies. They will be responsible for shaping the service culture for GPX. This individual will be expected to work closely with other members of the management team and clients, and is able to communicate at an executive level.

Job Requirements:

• Collaborate on developing the growth strategy and plan.
• Create and maintain a continuous improvement and goal-oriented work environment that combines learning, achievement, recognition and exceeds daily operational metrics.
• Provides leadership and partners with other managers and clients to achieve business objectives.
• Identifies, analyzes, develops and recommends plans for increased growth and increased customer satisfaction.
• Effectively communicates and presents ideas to team, peers, and clients.
• Promotes excellence in staff morale and shapes a dynamic service culture.
• Ability to create work groups within organization to take advantage of expertise and infrastructure that exists in the broader business. This position has two direct reports with potential for the team to grow in the future in line with business needs.
• This position reports to the Owner Sales and Marketing Manager.

Minimum Qualifications include:

• Previous experience in the timeshare industry preferably conducting exchanges or providing owner services.
• Four years management experience in a dynamic customer service environment.
• Must have great people skills and strong leadership experience.
• Ability to effectively manage and motivate teams individually and through others.
• Flexibility to execute and multi task in a fast pace setting environment.
• Outstanding communication, presentation and collaboration skills.
• Proficiency in Excel, PowerPoint, Word, Outlook and Reservation Systems.
• Proven business leadership and performance management skills.
• BA or BS in Business or equivalent experience.
• Ambition and passion to lead a team and grow a company.

Location: 5900 Pasteur Court, Suite 150, Carlsbad, CA 92008.

Contact: Hannah Zulueta: hzulueta@resortime.com

Job Title: GPX Vacation Counselor

Are you passionate about travel? Are you interested in working with for dynamic company? At ResorTime.com, our GPX Vacation Counselors are responsible for sending our Grand Pacific Resort owners on vacation by coordinating timeshare exchanges to alternate destination resorts. The ideal candidate provides stellar customer service and forms long lasting relationships with their owners. This individual is ambitious and will grow with the company. We offer a great fun environment, competitive compensation and incentives. We offer benefits that include medical, dental, paid vacation, health club discounts, discounted rental rates and more!

Job Requirements:

• Handle inbound calls from owners desiring to conduct an exchange.
• Place outbound calls to facilitate and close on exchanges.
• Utilize selling techniques to meet revenue and conversion goals.
• Identify sales opportunities that fit customers' travel needs.
• Meet sales quotas and service objectives in a fast paced call center environment.
• Interact with multiple applications (Excel, Reservations, Internet) while speaking with owners.

Minimum Qualifications include:

• Previous experience in the timeshare industry preferably conducting exchanges or providing owner services.
• Excellent typing, computer and internet navigation skills.
• Embraces performance management goals as a tool in place to grow the business.
• Strong verbal and written communication skills. Ability to assess the owner and adjust communication style accordingly.
• Excellent listening skills.
• Strong attention to detail.
• Team player within department, company and network.
• Strong entrepreneurial spirit that will help elevate the business.

Location: 5900 Pasteur Court, Suite 150, Carlsbad, CA 92008.

Contact: Hannah Zulueta: hzulueta@resortime.com or Stephanie Beckman: SBeckman@ResorTime.com

Job Title: Online Marketing Manager

Interested in driving marketing initiatives in the fastest growing travel segment of timeshare rentals? ResorTime.com is seeking an accomplished Online Marketing Manager who can scale our customer acquisition efforts to the next level. This individual will take primary responsibility for managing and supporting key marketing programs including search, email, online advertising, public relations, and social media channels.

This position is an outstanding opportunity for a smart, creative, highly motivated marketing superstar interested in helping create a breakthrough online service to help consumers find and book the ideal vacation rental.

Responsibilities:

• Develop a numbers-based strategy and a marketing plan to drive it. This plan will take advantage of the many cost effective ways to use the internet to drive market reach and penetration in ResorTime.com's target markets.
• Develop an "inbound marketing system" that links compelling content with those seeking to find it. This inbound marketing system will use a sales funnel as the base model and will link ResorTime.com's advertising, blogs, videos, podcasts and other Web 2.0 efforts to specific sales leads so that we may better understand what's working.
• Exceed aggressive customer acquisition goals in creative, cost-effective ways.
• Optimize and manage organic and paid search marketing efforts.
• Develop and manage a sophisticated and scalable email marketing program to support customer acquisition & engagement goals.
• Support public relations efforts to drive increased awareness within consumer travel media.
• Experienced in Developing and implementing innovative approach to engaging new and existing customers via social media channels including our blog, Twitter, and Facebook.
• Provide support for supplier marketing initiatives to increase adoption of subscription and lead generation programs.
• Initiate and test cost-effective new marketing channels
• Measure performance and identify key levers of improvement across all marketing channels.
• Manage 3 full-time marketing coordinators.

Required Skills:

• 4 to 8 years of relevant experience in internet marketing, preferably with broad exposure to a wide variety of online marketing channels at consumer internet businesses.
• High enthusiasm and interest executing marketing initiatives with resources and infrastructure of a startup.
• Results oriented with roll-up-the-sleeves attitude - proven ability to execute.
• Ability to think and act creatively, strategically, and tactically.
• Exceptional problem solving, communication, and analytical skills.
• Strong, relentless attention and focus to details.
• Proven ability to juggle multiple projects at one-time with very little direction
• Entrepreneurial spirit, mindset and work ethic is a must
• Bachelor's degree

Interested candidates are asked to email a resume and cover letter to the email address listed above. Candidates who call and/or show up at our office location will not be considered.

Job Title: Central Reservations Call Center Manager

Looking for EXPERIENCED sales minded, highly motivated, upbeat personality to manage hotel/timeshare rental call center in Carlsbad, Ca. Prior travel call center experience preferred.

Responsibilities:

Manage call center consisting of 5-10 employees, as well as liaison for outside call centers booking on our system. Call center services customers in booking reservations for accommodations at over 300 timeshare resorts and hotels as well as managing Owner Rental programs for 11 timeshare resorts.

Skills/Abilities must include:

• Sales, Leadership and supervisory skills a must
• Very numbers driven
• History of managing by performance metrics
• Ability to work in the trenches when necessary
• Ability to identify and improve call conversion skills in agents
• Recruit, hire and training of new employees
• Monitor and Review Employee performance
• Establishing and maintaining operational standards
• Work with Senior Management in creating budgets based on forecasting
• Strategic forecasting abilities in call volume and reservation/booking trends
• Ability to resolve customer service issues with both resort clients and or customers.
• Exceptional organizational skills
• Ability to multi task and manage projects on a timely basis
• Strong Team building skills
• Ability to negotiate
• High sense of urgency
• Exceptional problem solving skills and highly detail oriented

Requirements:

4 years call center management required. Will not consider non experienced candidates. Strong customer service skills. Computer skills: Proficient in Excel, Outlook, Word & PowerPoint and Internet.

Contact:

Email Resume to sweeks@ResorTime.com - No calls please!! Please include salary history. Resumes without a salary history & requirement will NOT be considered.